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Card Controls & Alerts FAQs

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Card Controls Alerts

Card Controls

Q: What is Card Controls?

A: Card Controls allows you to turn your debit card on and off, manage card usage by location, merchant types and transaction types, and set transaction limits.

Q: What are the requirements for Card Controls and Alerts?

A: You will need to use an iPhone or Android smartphone with the Johnson Bank Mobile app, which first requires eBanking access to establish log in credentials and at least one debit card attached to a personal checking account. Card Controls is not available for Line of Credit and Business debit cards.

Q: If I don't edit my settings within Card Controls or Alerts, what will happen?

A: Your debit card defaults to allow all transactions to process, regardless of their type, dollar amount or location. Your Alerts will default to notify you of all transactions.

Q: How do I access Card Controls and Alerts to start managing my debit card?

A: Within the Johnson Bank Mobile Banking App, you'll select Wallet and select either Card Controls or Alerts to access the available options.

Q: How quickly do changes within Card Controls and Alerts work?

A: All changes within Card Controls and Alerts are real-time. However, this is subject to network and data service availability, as you'll need an internet connection to successfully log in and make changes.

Q: How do I know the on/off selection was successful?

A: The slide bar will turn green for selections turned On successfully. The slide bar will appear grey for controls that are turned Off or disabled. You will need to tap Save when setting My Regions and tap Apply when adding a Threshold limit.

Q: What should I do if I am having trouble using Cards Controls or Alerts?

A: You can take advantage of the ‘FAQ – Help Topics’ available in the Johnson Bank Mobile app. Select More and Help to view the help topics. You can also call the Johnson Customer Support Center at 888.769.3796

Q: If I have my card turned off, will my reoccurring transactions still be processed?

A: Card Controls may block preauthorized reoccurring transactions if both the Auto Pay transaction type is disabled and the debit card is disabled. If the Auto Pay transaction type is enabled and the card is disabled, the transaction will process as normal. You will need to contact the merchant processing those payments if you need to stop future attempts.

Q: When I turn my debit card off, does that close my card?

A: Turning your debit card off will not close your card or the account it is attached to, but it may prevent future transactions from occurring.

Q: What if I lose my debit card? How do I get a new one?

A: If you lose or misplace your debit card, you can disable the card immediately within the Johnson Bank Mobile app, which may prevent unauthorized transactions from occurring. To close the card and have a new one issued, you must either contact your advisor or the Johnson Customer Support Center at 888.769.3796.

Q: If I am traveling should I still call Johnson Bank to notify them of my travel plans?

A: Yes. Even if you have enabled international transactions or set up locations, you should always notify us of any travel plans outside of your normal spending area. You can contact your advisor, or the Johnson Customer Support Center at 888.769.3796.

Q: What are Location Controls?

A: These allow you to limit debit card activity in specific geographic locations under My Regions. You can also manage your card for international use under Block International. You will still need to contact us if you're going to be traveling.
Please note: Some merchant locations may be different than the location of your mobile device, which may allow the transaction to occur and may not be blocked with Location Controls.

Q: What are Regions?

A: Regions allow you to assign each debit card up to three geographic areas. When a transaction is initiated, it compares the merchant's location within your defined regions. If the transaction occurs outside of your region(s), it may be declined.

Q: How do I set up Regions?

A: You enable regions under Location Controls by tapping My Regions and sliding the bar to green. Tap Add Region and type in a Nickname and the City, State or Zip Code, then tap Search or Go on your phone's keyboard. You can zoom in and out on the map until you achieve your desired area and then tap Save.

Q: Can I use My Regions and Block International at the same time?

A: No. Blocking international transactions will disable all set regions. If you are utilizing My Regions within the United States, only card transactions processed in those defined areas will be allowed, thus blocking any international attempts.

Q: What are Transaction types?

A: These are specific categories of how a transaction with your debit card may be processed, such as in‐store, eCommerce (online), or at an ATM. You can enable and disable as many or as few transaction types as you would like by sliding the bar to green to enable specific transaction types. A list of the available options will appear for you to select from.
Please note: Transaction types are determined by each merchant and not by Johnson Bank or the Mobile app.

Q: What are Merchant types?

A: These are specific categories of merchants, such as restaurants, gas stations and department stores, so you can control your debit card by these specific merchant types. You can enable and disable as many or as few as you would like by sliding the bar to green to enable merchant types. A list of the available options will appear for you to select from.
Please note: Merchant types are determined by each merchant and not by Johnson Bank or the Mobile app.

Q: Are there transaction limits for Merchant or Transaction types?

A: There is a control for a Threshold Amount. However, transaction debit card limits cannot be set for individual merchant or transaction types.

Q: What is a Threshold Amount?

A: This is the maximum dollar amount for a transaction accepted for your debit card. If a purchase exceeds your set Threshold Amount, the transaction is declined. You can enable this option by sliding the bar to green and typing in a maximum dollar amount and tapping Apply.
Please note: This limit cannot exceed your standard debit card limits that were outlined at the time the card was opened. Such limits include Point of Sale, PIN purchases and ATM withdrawals.

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Alerts

Q: What is Card Alerts?

A: Card Alerts allows you to receive real‐time notifications for all debit card transactions, or to personalize your alert preferences by merchant or transaction type, for international transactions or based on your limits. These notifications are separate from the eBanking email and/or text message alerts you may have set up.

Q: Will I be alerted every time my debit card is used?

A: Yes. You will received notifications each time your debit card is used. If you wish to only receive specific alerts, you can manage those when you select Wallet, tap Alerts and select the card. Tap Alerts and choose All Transactions to receive notifications each time your card is used.

Q: What are Merchant Alerts?

A: These notify you each time your debit card is used, or if you have elected to only receive notifications for specific categories of merchants, such as restaurants, gas stations or department stores. To personalize your Merchant Alerts, select Wallet, tap Alerts and select the debit card. Tap Alerts, Choose Your Alerts and Merchant Alerts to display the available alert options. Slide the bar to green to enable each alert for which you want to receive notifications.

Q: What are Transaction Alerts?

A: These are used to notify you each time your debit card is used, or if you have elected to only receive push notifications when certain transaction types are used, such as eCommerce to trigger online transactions. To personalize your Transaction Alerts, select Wallet, tap Alerts and select the debit card. Tap Alerts, Choose Your Alerts and Transaction Alerts to display the available alert options. Slide the bar to green to enable each alert for which you want to receive notifications.

Q: What are Threshold Amount Alerts?

A: These notify you any time a transaction exceeds your set Threshold Amount. To begin using, select Wallet, tap Alerts and select the debit card. Tap Threshold Amount and slide the bar to green to enable, then type in the minimum dollar amount for which you want to receive push notifications and tap Save.

Q: What are International Transaction Alerts?

A: These notify you any time your debit card is used for a transaction outside of the United States. To use International Transaction Alerts, select Wallet, tap Alerts and select the card. Tap International Transactions and slide the International Transaction bar to green.

Q: Why am I not receiving alerts?

A: Check to ensure that your alerts have not been set to None. To verify, select Wallet, tap Alerts and select the debit card you want to confirm. Tap Alerts to verify which option is checked, None, All Transactions or Choose Your Alerts. Alerts are sent through your phone carrier and may be delayed due to service availability. Make sure to also check your mobile device settings allow for notifications from the Johnson Bank Mobile app.

Why did I get multiple alerts regarding my debit card transactions?

A: You may have debit card alerts enabled through eBanking to notify you via email and/or text message of certain transactions. These alerts are separate from the notifications received through the Card Controls and Alerts feature with the Johnson Bank Mobile app.

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